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1. Planning
- We work to understand the business issue, and relevant organisational and cultural factors
- We agree an initial data and analysis plan
- We work with your DPO and IT team to ensure compliance and minimise data collection
2. Data collection
- We provide your IT team with tools that automate collection of requisite data
- Our tools are provided in open format, so your IT team can assess them easily
- In most cases, the data already exists; after extraction, it is shared in a secure manner
3. Analysis
- We present draft maps and metrics, with observations, hypotheses, and questions
- Drawing on your experience, we work with you to address anomalies and observations
- We may suggest additional research (e.g., interviews) to enhance the final report
4. Report and recommendations
- We present final agreed maps, metrics, and findings
- We suggest how the measures may change as your business objectives are achieved
- If appropriate, we suggest future measurements for quantifying progress